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Safety and Privacy Policy

Safety Policy

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1. General Safety Guidelines

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  • All players and visitors must adhere to the club’s safety policies at all times.

  • Proper tennis attire, including non-marking tennis shoes, must be worn on the courts.

  • Players must warm up properly before playing to prevent injuries.

  • Smoking, alcohol, and drug use are strictly prohibited on club premises.

  • Any accidents, injuries, or unsafe conditions must be reported to club staff immediately.

 

2. Court Safety Rules

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  • Players must wait for their scheduled time before entering the courts.

  • No running, horseplay, or disruptive behavior is allowed on or near the courts.

  • Glass bottles and other breakable items are prohibited on the courts.

  • Players must ensure the court is clear of debris or obstacles before playing.

  • Spectators must remain outside the court boundaries and avoid distracting players.

 

3. Ball Machine Safety

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  • Only players aged 14 and above are permitted to use the ball machines unless supervised by an adult.

  • Players must read and follow all operating instructions before using the ball machines.

  • The machine should be paused or turned off when making adjustments or collecting balls.

  • Do not stand directly in front of the ball machine while it is in operation.

  • Report any malfunctions or technical issues to club staff immediately.

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4. Booking and Usage Policies

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  • Courts must be booked in advance through Wave Tennis's designated system.

  • Players must vacate the court promptly at the end of their booked session.

  • Any damage to club property must be reported and may be subject to repair fees.

  • Wave Tennis reserves the right to cancel bookings due to unsafe weather conditions.

 

5. Emergency Procedures

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  • First aid kits are available at the club reception.

  • In case of medical emergencies, call emergency services immediately.

  • Fire exits and evacuation routes must be kept clear at all times.

 

6. Compliance and Enforcement

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  • Failure to adhere to the safety policy may result in suspension of playing privileges.

  • Wave Tennis reserves the right to update or modify safety policies as needed.

 

By using the facilities, ALL PLAYERS agree to abide by these safety policies.

Privacy Policy

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Effective Date: July 17, 2026

Welcome to Wave Tennis ("Wave Tennis", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, book courts, purchase memberships or packages, or use our facilities.

By using our services, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Date of birth (if provided)

  • Emergency contact information (if provided)

Account Information

  • Username

  • Password (encrypted)

  • Membership information

  • Booking history

  • Court usage history

  • Reward points and coupons

Payment Information

Payments are securely processed through third-party payment providers.

We do not store your complete credit card or debit card information.

We may retain:

  • Transaction ID

  • Payment amount

  • Payment date

  • Payment method

  • Billing records

Facility Access Information

When using our self-service facility, we may record:

  • Entry and exit times

  • Booking records

  • Door access logs

  • Court assignment

Device Information

When you use our website or booking platform, we may automatically collect:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Cookies

  • Website usage statistics

 

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Process bookings and payments

  • Provide access to our facility

  • Operate our automated entry system

  • Send booking confirmations

  • Send booking reminders

  • Respond to customer inquiries

  • Improve our services

  • Administer memberships and packages

  • Issue refunds or account credits

  • Detect fraud or misuse

  • Maintain the safety and security of our facility

  • Comply with legal obligations

 

3. Marketing Communications

With your consent, we may send:

  • Promotions

  • Special offers

  • Membership updates

  • Event announcements

  • Newsletters

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

 

4. Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

You can disable cookies through your browser settings; however, some features may not function properly.

 

5. Security Cameras

For the safety of our members, staff, and property, our facilities may be monitored by video surveillance.

Recorded footage may be used to:

  • Investigate incidents

  • Prevent theft or vandalism

  • Ensure compliance with facility rules

  • Assist law enforcement where required by law

Video recordings are retained only as long as reasonably necessary unless required for an investigation.

 

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers, including:

  • Payment processors

  • Booking software providers

  • Access control providers

  • IT service providers

  • Cloud hosting providers

  • Email communication providers

These providers are required to protect your information and may only use it to provide services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

 

7. Data Retention

We retain your information only for as long as necessary to:

  • Maintain your account

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Maintain accounting records

When information is no longer required, it is securely deleted or anonymized.

 

8. Your Privacy Rights

You may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information (subject to legal requirements)

  • Withdraw marketing consent

  • Request information about how your data is used

To exercise these rights, please contact us using the information below.

 

9. Children's Privacy

Our services may be used by minors under the supervision of a parent or legal guardian.

If we collect personal information from a minor, it will be used only for providing our services and managing bookings.

Parents or guardians may contact us to review or request deletion of their child's information.

 

10. Third-Party Services

Our website or booking system may contain links to third-party services.

This Privacy Policy does not apply to those third-party websites or services.

We encourage you to review their privacy policies separately.

 

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access

  • Loss

  • Theft

  • Misuse

  • Disclosure

  • Alteration

While no method of electronic storage is completely secure, we strive to use commercially reasonable measures to protect your information.

 

12. International Data Transfers

Some of our service providers may store or process information outside Canada.

When this occurs, your information may be subject to the laws of the country where it is processed.

We take reasonable steps to ensure your information remains protected.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be posted on our website with the updated effective date.

Continued use of our services after changes become effective constitutes acceptance of the revised policy.

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